FAQ


 

Frequently Asked Questions

 
  Our frequently asked questions are continually updated from your inquiries. Contact us if you can't find the answer you're looking for.

REGISTRATION AND SIGN-IN
  1. How much does it cost to use Santa Cruz Barter?

  2. What happens to any information that I provide?

  3. What do I do if I forget my username or password?

  4. How can I change my registration details?



PLACING AND EDITING BARTERS
  1. How do I place a listing for bartering?

  2. Can I attach a picture to my listing?

  3. How long will my listing be advertised on Santa Cruz Barter?

  4. Can I list more than one item per listing?

  5. What if I don't know what I want for my item or service?

  6. How do I edit or delete my listing?



FINDING AND VIEWING LISTINGS
  1. How do I find listings?

  2. What if I can't find the item or service I'm looking for?



NEGOTIATIONS AND OFFERS
  1. How can I contact other members?

  2. How do I know when I have received messages from other members?

  3. How do I reply to questions and offers?

  4. What happens after I accept an offer?

  5. How do goods or services actually get exchanged?

  6. What do I do if I have suggestions about Santa Cruz Barter?



  1. Question: How much does it cost to use Santa Cruz Barter?

    Answer: Fees for Santa Cruz Barter are $5 per month paid quarterly. You can save 20% by signing up for a one year membership - $48.


  2. Question: What happens to any information that I provide?

    Answer: Any details that you give us will be kept secure. When placing a listing you can choose how you want the listing to be answered. You have two choices:


  3. a) Use the anonymous email address we have assigned to you. In this case we will forward email from your anonymous address to your real email address.

    b) Use your real email address.

    Please read our privacy statement.

  4. Question: What do I do if I forget my username or password?

    Answer: If you forget your password, go to the Sign In page, click on "Forget your password?" and fill in your username. We will email a new password to you. Using the password we provide you may then change your password to anything you desire (see question 4).

    If you forget your username, you will need to contact us directly and we will email it to you.


  5. Question: How can I change my registration details?

    Answer: You can view and change your registration details whenever you want from your "My Account" page. Don't forget to amend your email address if it changes, otherwise you won't receive any emails with your barter questions and offers.


  6. Question: How do I place a listing for bartering?

    Answer: To place an ad you must be registered and signed in. Once you've signed in, just click on the "Place an Ad" link. Following the six steps you will be able to create your headline, write about what it is you have that you want to barter, and then describe the items or services that you would take in trade for your item or service. When you click the "Save Listing" button your ad is automatically posted for other members to read.


  7. Question: Can I attach a picture to my listing?

    Answer: Yes, you can attach a picture to your listing. Click here for more information


  8. Question: How long will my listing be advertised on Santa Cruz Barter?

    Answer: Your listing can remain on the site for the duration of your membership. However, we ask that you delete your ad when your barter has been completed.


  9. Question: Can I list more than one item per listing?

    Answer: Yes.


  10. Question: What if I don't know what I want for my item or service?

    Answer: You can place your listing without adding a "want", and see what you are offered. There's no obligation to barter if what you are offered is not something you really want.


  11. Question: How do I edit or delete my listing?

    Answer: To edit or delete a listing, go to the "My Account" page, click on "View My Listings" and select the listing you want edit or delete. To edit your listing, just click on "Edit" and change the information. To delete your listing, click on "Delete" and then click "OK" in the box that pops up. Your listing is then deleted.


  12. Question: How do I find listings?

    Answer: You can locate listings by clicking "View Ads" on the menu bar. Then click on the item or service category you are interested in. This brings up a list of the titles, click on any title to see the details.

    You can also search listings using one or more keywords. Search controls are located at the top of the View Ads page.


  13. Question: What if I can't find the item or service I'm looking for?

    Answer: We recommend that you check our View Ads Page regularly because new listings are placed all the time. You can also place your own listing requesting the item or service that you want. You can search our site from the "View Ads" page for anything you want.


  14. Question: How can I contact other members?

    Answer: Once you are registered and signed in, you can contact a member who placed a listing by clicking the email link at the bottom of their listing page.


  15. Question: How do I know when I have received messages from other members?

    Answer: You will receive an email from the other person. The email will be sent either to your actual email address or via Santa Cruz Barter to your anonymous email address. You make this choice when you place your listing.


  16. Question: How do I reply to questions and offers?

    Answer: You email the other member directly. All negotiations are handled strictly between the two of you.


  17. Question: What happens after I accept an offer?

    Answer: As with all other negotiations, this is strictly between you and the other member. Once you have accepted a trade, please delete your listing.


  18. Question: How do goods or services actually get exchanged?

    Answer: Again, it is up to you and the other party to decide how you will exchange your goods or services. Santa Cruz Barter does not get involved in these negotiations.


  19. Question: What do I do if I have suggestions about Santa Cruz Barter?

    Answer: We are very happy to receive input from all of you. Please send usemail with your thoughts and ideas about anything on our web site.